About Us
We are SSAIB Registered Installers fpr Intruder Alarms and CCTV
Our business is built on trust and recommendations from satisfied customers
We've Evolved....for the BETTER
Having been in business for nearly thirty years, some changes are to be expected. Keeping up with the advances in technology is the easily anticipated part but not all changes are 'according to plan', some just creep up on you and some are forced on you for better or worse. Not so long ago, we were regularly travelling across a wide area of the UK, even into Scotland. We didn't set out to do this, the area covered expanded in response to our clients needs. The rising cost of fuel and the dramatic rise in travelling times began to render this uneconomical. At the same time, take-overs and down sizing of some of the companies we were dealing with reduced the level of work.
With so much time spent out of Wales we were neglecting the potential for increasing our customer base locally. We took the concious decision to move away from all the travelling and concentrate on promoting our company within Wales and winning more customers locally. We have achieved this quite successfully and it has helped us to reduce our overheads. We purchased the premises we had occupied since 1980 which were then demolished to make way for our custom built showroom, office and workshop facilities in order to prepare us for the next thirty years!
CUSTOMER SERVICE
Specifying security systems is a responsability that should be taken very seriously indeed. However, like any service industry, electronic security has its fair share of cowboys and incompetents. There are also those who should know better but specify less effective systems where their interest in security lies solely in their motivation for profit and perhaps their own career advancement. So if you're looking for security, tread very carefully, check the facts and read the smallprint before you sign anything. A low outlay might seem attractive but it might be followed with high on-going costs.
After sales service is seen as the 'cash cow' by many installation companies. The need for systems to be covered by a maintenance contract for compliance with standards and insurers insistance can leave the custmer vulnerable. For example, you think you might have a problem with your system or you are unsure how to retrieve information or change a code. You ring the company to ask fo help and you can only speak to a call centre. Yes, they can send an engineer but otherwise they can't help you. How frustrating, all you want is the answer to a simple question, just a little guidance on using the system. Well your paying enough in maintenance so you agree they should send an engineer. When he arrives he tells you you are pushing the wrong button. He's gone in a few minutes and you receive a (rather large) bill because it is 'user error'. Costly mistake for you, very profitable for the company.
A BETTER WAY
We are different because we do not see a phone call seeking help as a reason to book a call. We always enquire what the problem is to see if it can be resolved without the cost of an engineer calling. We will even arrange for an enginner to phone you back if there isn't one available to speak to you at the time.
Company Profile
Ownership: Privately owned by the Directors and established in 1980.
Type of Business: Design, sale, supply, installation and maintenance of C.C.T.V. Systems, Intruder Alarm Systems, Electronic Access Control, Perimeter Security Systems and Fire Alarms.
Client Base: Widespread client base which includes large and small companies and organisations, private individuals, clubs and the public sector. A large number of clients have engaged us to carry out work at more than one site. For one client alone we have installed in excess of 30 C.C.T.V. systems. For another client we have installed in excess of 300 intruder Alarms (from 1986 to date) together with a growing number of C.C.T.V. systems.
C.C.T.V. Systems: We can supply equipment from most C.C.V.E. manufacturers. To date, the largest C.C.T.V. system we have installed at one site incorporates 65 Cameras (both colour and monochrome) and consumed in the region of 10,000 metres of coaxial cable.
Perimeter Security Systems: We are Accredited Dealers for PulseSecureTM Electrified Fence Systems which can interface with C.C.T.V. and Intruder Alarms etc.
In-House Services: In-house system design together with the design and manufacture of ancillary equipment allows unique and innovative cost effective solutions to be devised. We also carry out many repairs and servicing of equipment in-house.