We have installed and maintain systems in most types of premises for many catergories of business, including the following:
Accountants
Amusement Arcades
Antique Dealers
Architects
Art Galleries
Beauty Parlours
Bike Shops
Bingo Halls
Bookmakers
Boutiques
Bridal Shops
Builders
Building Societies
Car Dealers
Caravan Dealers
Caravan Storage
Caterers
Charitable
Organizations Childrens Nurseries
Churches
Cleaning Supplies
Clinics
Clubs
Community Centres
Convenience Stores
Day Centres
Dentists
Doctors Surgeries
Engineering Works
Estate Agents
Factories
Fisheries
Florists
Garages
Golf Clubs
Groundwork Contractors
Hairdressers
Insurance Agents
Jewellers
Joinery Workshops
Leisure Centre's
Local Authorities
Loft Converters
Meat Processers
Motor Parts Dealers
Mobile
Phone Dealers
Motor Home Dealers
Motor Repairers
Offices
Oil Storage Depots
Opticians
Pharmacies
Portable
Building Hire
Post Offices
Public Houses
Restaurants
Schools
Scrap Dealers
Shop fitters
Shops
Solicitors
Steel Fabricators
Storage Facilities
Takeaways
Tool Hire
Transport Depots
Travel Agents
Tyre Dealers
Veterinary Surgeons
Warehouses
Watchmakers
Vista VIPS (Intigrated Positioning System) Camera
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SECURITY SYSTEMS WERE CONCEIVED TO REDUCE (not increase) FINANCIAL BURDENS. |
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Owl Security Services Ltd |
Owl Alarms |
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01443 224695 |
SSAIB Approved Installers - Intruder Alarms and CCTV |
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Commercial
& Domestic We have been trading since 1980 and have utilised our vast wealth of experience to bring you factual information to assist you in seeking solutions to your security problems. Our NEW custom built premises include a showroom with a working display of CCTV and Intruder Alarm equipment to allow our customers to see and try before they purchase. We have also set up our CCTV for internet viewing so we can call on you and demonstrate just how good the results really are. This is just a small part of our desire to show things as they really are. With a FREE Car Park just 25 Metres away, we are easy to visit. Directions We provide a free survey, detailed specification and fixed price quotation without obligation. We are committed to providing the most ecconomically advantageous systems, particularly when due consideration is given to the importance of 'whole life' costs. We do not subscribe to ‘cheap now and pay later’. We use the best and most reliable equipment that is fit for purpose for the specific application and we make no apologies for not gambling with our customers security and safety. SECURITY IS OUR BUSINESS 100%, not just a part of it. We undersatnd electronics and we understand security and therefore we are able to competently specify reliable sytems and equipment with confidence which will acheive the all around desired results. |
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MORE ABOUT US
We are SSAIB Registered Installers for Intruder Alarms and CCTV
Our business is built on trust and recommendations from satisfied customers
We've Evolved....for the BETTER
Having been in business for over thirty years, some changes are to be expected. Keeping up with the advances in technology is the easily anticipated part but not all changes are 'according to plan', some just creep up on you and some are forced on you for better or worse. Not so long ago, we were regularly travelling across a wide area of the UK, even into Scotland. We didn't set out to do this, the area covered expanded in response to our clients needs. The rising cost of fuel and the dramatic rise in travelling times began to render this uneconomical. At the same time, take-overs and down sizing of some of the companies we were dealing with reduced the level of work.
With so much time spent out of Wales we were neglecting the potential for increasing our customer base locally. We took the concious decision to move away from all the travelling and concentrate on promoting our company within Wales and winning more customers locally. We have achieved this quite successfully and it has helped us to reduce our overheads. We purchased the premises we had occupied since 1980 which were then demolished to make way for our custom built showroom, office and workshop facilities in order to prepare us for the next thirty years!
CUSTOMER SERVICE
Specifying security systems is a responsability that should be taken very seriously indeed. However, like any service industry, electronic security has its fair share of cowboys and incompetents. There are also those who should know better but specify less effective systems where their interest in security lies solely in their motivation for profit and perhaps their own career advancement. So if you're looking for security, tread very carefully, check the facts and read the smallprint before you sign anything. A low outlay might seem attractive but it might be followed with high on-going costs.
After sales service is seen as the 'cash cow' by many installation companies. The need for systems to be covered by a maintenance contract for compliance with standards and insurers insistance can leave the custmer vulnerable. For example, you think you might have a problem with your system or you are unsure how to retrieve information or change a code. You ring the company to ask fo help and you can only speak to a call centre. Yes, they can send an engineer but otherwise they can't help you. How frustrating, all you want is the answer to a simple question, just a little guidance on using the system. Well your paying enough in maintenance so you agree they should send an engineer. When he arrives he tells you you are pushing the wrong button. He's gone in a few minutes and you receive a (rather large) bill because it is 'user error'. Costly mistake for you, very profitable for the company.
A BETTER WAY
We are different because we do not see a phone call seeking help as a reason to book a call. We always enquire what the problem is to see if it can be resolved without the cost of an engineer calling. We will even arrange for an enginner to phone you back if there isn't one available to speak to you at the time.
Company Profile
Ownership: Privately owned by the Directors (Husband and Wife) and established in 1980.
Type of Business: Design, sale, supply, installation and maintenance of C.C.T.V. Systems, Intruder Alarm Systems, Electronic Access Control, Perimeter Security Systems and Fire Alarms.
Client Base: Widespread client base which includes large and small companies and organisations, private individuals, clubs and the public sector. A large number of clients have engaged us to carry out work at more than one site. For one client alone we have installed in excess of 30 C.C.T.V. systems. For another client we have installed in excess of 300 intruder Alarms together with a number of C.C.T.V. systems.
C.C.T.V. Systems: We can supply equipment from most C.C.V.E. manufacturers. To date, the largest C.C.T.V. system we have installed at one site incorporates 65 Cameras (both colour and monochrome) and consumed in the region of 10,000 metres of coaxial cable.
Perimeter Security Systems: We are Accredited Dealers for PulseSecureTM Electrified Fence Systems which can interface with C.C.T.V. and Intruder Alarms etc.
Technical Ability: Understanding electronics is a vital part of having the ability to diagnose faults and carry out repairs efficiently. Our engineers receive on going on the job training from our M. D. Faults encountered and their diagnosis are discussed in group sessions. As a result several past engineers who came to us with rudimentary knowledge have moved on to work in top positions for national companies.
In-House Services: In-house system design together with the design and manufacture of ancillary equipment allows unique and innovative cost effective solutions to be devised. We also carry out many repairs and servicing of equipment in-house.
- NEWSLETTER
- NEW VISTA VIPS CAMERAS A HIT AT LOCAL SCHOOL
- DOMESTIC INTRUDER ALARM SYSTEMS AND INSURERS REQUIREMENTS
- ELECTRIFIED SECURITY FENCES - A COST EFFECTIVE SOLUTION
- IN TO OUR THIRTY SECOND YEAR
- HELP LINE
- PULSESECURETM INDEPENDANTLY JUDGED UK'S MOST SECURE
- NEW
VISTA VIPS CAMERAS A HIT AT LOCAL SCHOOL
- Tonyrefail Comprehensive School are delighted with their new CCTV system. Having had CCTV for many years, apart from reliability and service and repair issues, the major down side was scene illumination for night time viewing. The infra red lighting was proving to be inadequate and expensive to run. Having carefully assessed the situation and the specific requirement for night time viewing we specified the new Vista VIPS (which stands for Vista Integrated Positioning System) cameras and arranged an on site demonstration in conjunction with the manufacturers.
- Other installers were recommending the more conventional dome cameras but in order to be able to achieve adequate scene illumination it would have been necessary to provide infrared lighting for the entire area in line of site with each camera which would be costly to install and run.
- The Vista VIPS Camera addresses these issues. Its integral twin pod infrared LED’s provide illumination for the area the camera is looking at and with a range of up to 150 metres they perform very well with low power consumption and the associated running costs.
- The VIPS cameras share most of the features of the dome cameras such as 360 degree rotation, preset positions and tours etc. together with a powerful optical zoom. They can in fact be mixed and matched with dome cameras on the same system using the same controllers.
- One of the downsides with dome cameras is keeping the dome clean. Sunlight is refracted around the dome and can impede picture quality even with a clean dome. The VIPS cameras have a flat glass so they do not suffer with the same problem and as an added bonus, they also incorporate a wiper. The camera can be pointed upwards when it is raining to clean the glass and avoid the need for a site visit.
- The VISTA VIPS Cameras have proven to be the ideal solution for Tonyrefail Comprehensive School. Our competitors who specified dome cameras lost out because they would not have resolved the problem of obtaining good images at night.
- Our policy has always been to listen carefully to our customers needs and specify solutions that will address those needs. If those needs cannot be fully met the customer should be informed of any limitations and any compromise should be their decision to make based on the facts available.
- More about the Vista VIPS Camera
- Tonyrefail Comprehensive School are delighted with their new CCTV system. Having had CCTV for many years, apart from reliability and service and repair issues, the major down side was scene illumination for night time viewing. The infra red lighting was proving to be inadequate and expensive to run. Having carefully assessed the situation and the specific requirement for night time viewing we specified the new Vista VIPS (which stands for Vista Integrated Positioning System) cameras and arranged an on site demonstration in conjunction with the manufacturers.
DOMESTIC INTRUDER ALARM SYSTEMS
AND INSURERS REQUIREMENTS
Insurers requirements for Domestic Intruder Alarm Systems can easily be misunderstood which can lead to cover being invalidated. Policies might well contain conditions such as:
A particular type or grade of alarm.
Installation and maintenance by SSAIB or NSI installer.
Full setting of the alarm when the property is left unattended.
A Monitored Alarm.
It is important to understand what is meant by any of the above.
A particular grade of system might refer to the standard to which the system is installed and maintained. A system which is not maintained by an SSAIB or NSI company is classed as un-graded.
Maintenance means that a current maintenance agreement must be in force which includes routine inspections and the availability of emergency service and repairs. A certificate should be issued which shows the system is subject to a maintenance agreement.
Full setting of the system when the property is left unattended means a claim might be rejected if the system was not set. This underlines the need for an event log which proves it was set at the time.
A monitored alarm is a system which is monitored by an approved alarm receiving centre and might mean there is a requirement for police response.
The inclusion of any other form of communication device such as a voice communicator or text messaging, e-mail etc. does not qualify for monitored system status for insurance purposes.
It is essential to be sure that your system meets fully with your insurers requirements or you might not be insured.
It is a sad fact in this day and age that a purchaser of a new home which was supplied with an alarm system installed might be unwittingly un-insured for theft. You might well assume that your new home which has certificates for just about everything is fitted with an approved alarm for insurance purposes. Many purchasers of new homes call us in because they cannot get a faulty system attended to. The sad fact is that in most cases the systems do not comply with the requisite standards. They usually use ungraded equipment which means a complete upgrade of the system if there is an insurance requirement for an alarm system.
More information on the requirements for Intruder Alarm Systems can be found at www.riscauthority.co.uk
ELECTRIFIED SECURITY FENCES - A COST EFFECTIVE SOLUTION
Our customers who have had PulseSecureTM Perimeter Security Systems installed have all commented at a later date that it is one of the best decisions they have ever made.
We had just completed an extension to a system for a caravan dealer due to an acquisition of an additional adjoining yard area. The customer commented that ‘the cost of the original system more than a year ago combined with the cost of extending it equated to paying a security guarding company for just six months’.
He went on to say that ‘his original projections included the cost of the security guard and the savings he had made helped to finance the expansion of his business’. He also stated that ‘he was extremely pleased with the performance of the system and with the service he had received.’
When calculated over a ten year peiod, the cost savings equate to a massive 95%
There is no doubt that PulseSecureTM provides the best available solution for protecting yards and compounds etc.
The plain fact of the matter is that most security systems rely on a ‘response’. But who responds and how long does it take?
The PulseSecureTM system provides both a major physical and formidable psychological deterrent. Most would be intruders will not even attempt to breach the perimeter as the thought of receiving a short, sharp painful shock is enough to keep them out. However, should some brave (or stupid) soul decide to have a go, shorting together or cutting fence wires will generate an audible alarm which can also be remotely monitored and interfaced with CCTV.
The PulseSecureTM system DETERS and DENIES before it detects so the reliance on response is a last resort and not the first line of defence.
To see what the fence looks like, you can visit our showroom. You can also ask us for a free presentation CD.
Despite all of the doom and gloom with economy and the high number of business failures we have entered our thirty second year with a vengeance. When times are hard, most people seek to find the best value for money. By keeping our overheads down and constantly striving for better efficiency without compromising on the quality of the equipment we select we are able to offer the best low cost fully comprehensive maintenance available. The purchase and rebuilding of our premises has lead to much lower costs when compared to renting so apart from the practicality of being able to incorporate a showroom, we are able to keep our costs down which helps to offset the massive rise in fuel costs.
We have also developed our own bespoke computer system which allows us to keep records and print out specifications, quotes and invoices etc. Developing it ourselves in house saved a massive outlay and ongoing charges with the flexibility to quickly comply with changes in requirements to comply with standards and changes in the VAT rate etc.
The number of callers to our premises has increased dramatically with many seeking help because they can no longer get service from their original installer. No matter what the circumstances are, we always endeavour to help without just automatically booking a call.
People tell us that they hate making phone calls (often at premium rates) which are answered by machines and they are asked to press buttons for this and that and end up going around in circles. If they are lucky enough to eventually speak to a human being they cannot give any advice about their problem, they can book a call and send an engineer. Even if the system is under warranty or subject to a maintenance contract, the call can be charged where the verdict is user error.
Our approach is different. In order to keep costs down (and ultimately our charges) we do our best to resolve your problem without a call. If you need further advice we will even get an engineer to call you back. If for example, you want to change your alarm code or carry out any other user functions about which you are unsure, we strive to do this over the phone so you are not faced with unnecessary charges.
PULSESECURETM INDEPENDANTLY JUDGED UK'S MOST SECURE
Harper Chalice's PulseSecure PROTECTOR HVLV perimeter security system was recently judged to be the UK's most secure.
In independent trials at the end of 2010 the PulseSecure™ PROTECTOR Enhanced fully monitored electrified power fencing system was confirmed as the most secure and stable technology of its kind on the market.
During the rigorous assessments which took place over an 8 month period on a rough weather test site, no other electrified power fencing systems matched Harper Chalice's or achieved a comparable performance for detection or freedom from false alarm.
Harper Chalice PulseSecure technology and FenceSecure detection technology are significant improvements on other power fencing perimeter security systems. They are better, quicker, neater, easier to install, more reliable and secure than other advanced perimeter security systems, which is why they are winning market share and being used to ensure enhanced protection at critical sites across the UK and globally.